Service quality assessment

AIRIA has a wide experience in quality evaluation of the different activities developed within an airport, using the main technics available in the market:


  • Mystery shopper
  • Pricing benchmarking
  • Evaluation items checklists
  • Polling campaigns
  • Level of service measurement


AIRIA has developed these tasks in AENA’s main airports and is currently extending them in other commercial areas outside airports.

References without file:

• Quality control of the passenger information service at Madrid airport (Spain)
• Quality control of the security service at Sagrada Familia church, Barcelona (Spain)